Returns and Exchanges Policy
Returns & Exchanges Policy
Returns and Exchanges
Our policy is valid for 30 days from the date of purchase. After this period, unfortunately, we are unable to offer refunds or exchanges.
Eligibility for a Return or Exchange
To qualify, items must meet the following conditions:
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The product must be unused, in the same condition in which it was received, and in its original packaging.
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A receipt or proof of purchase is required to process any return or exchange.
Refunds (if applicable)
Once your item is received and inspected, you will receive a confirmation email. We will then notify you regarding the approval or rejection of your refund.
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If approved, your refund will be processed and credited to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet, we recommend:
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Checking your bank account again.
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Contacting your credit card company (posting times vary).
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Contacting your bank, as there may be a processing delay.
If you have completed these steps and still have not received your refund, please contact us at:
📧 supportkingchess@protonmail.com
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange your item for the same model, please email us at supportkingchess@protonmail.com, and our team will assist you.
Shipping
To initiate a return or exchange, please contact us at supportkingchess@protonmail.com. We will provide the return address and further instructions.
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Customers are responsible for return shipping costs (except in cases of defective or damaged items).
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Shipping fees are non-refundable.
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The time it takes for your exchanged item to reach you may vary depending on your location.
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For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of returned items.
