Frequently Asked Questions
Frequently Asked Questions (FAQ)
How do I place my order?
Placing an order with KING CHESS is simple:
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Add your chosen timepiece(s) to the shopping cart.
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Proceed to checkout via our website (Shopify Payments) or PayPal.
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Click the Checkout button (or PayPal if you prefer).
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Enter your email, name, and shipping address.
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If you have a valid discount code, enter it in the Discount field and click Apply.
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Continue to Shipping Method and confirm your delivery address.
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Proceed to Payment Method.
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Enter your payment details.
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Click Complete Order.
What if items are missing or incorrect when I receive my order?
In the rare event of missing or incorrect items, please contact us at supportkingchess@protonmail.com. Provide your order number and proof (photo under 1MB). We will promptly reship the correct item at no additional cost. You may keep any incorrectly sent item as a courtesy gift.
How do I know my order has been successfully submitted?
Once your purchase is completed, you will receive an email confirmation with your Order Number and order details.
Can I change my order after placing it?
Yes. You may request modifications until 11:00 PM (+1 GMT) on the same day the order was placed. Please email supportkingchess@protonmail.com with your request.
How do I add items to my cart?
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Navigate to the watch’s product page.
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Select your preferences (model, strap, or edition, if applicable).
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Click Add to Cart.
How do I view or edit my shopping cart?
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Click the Cart icon at the top of our website.
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Review items, adjust quantities, or remove products as needed.
What browsers are recommended for the best shopping experience?
We recommend Google Chrome, Safari, Firefox, or Microsoft Edge.
What payment options are available?
We accept all major payment methods, including:
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Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay
All transactions are processed securely through Shopify Payments.
How do I pay with PayPal?
At checkout, click the PayPal button. You will be redirected to PayPal’s secure site to complete your purchase.
How do I use a discount code?
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Select your watch and proceed to checkout.
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Enter your details.
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Locate the Discount field, insert your code, and click Apply.
What is your return & exchange policy?
Please refer to our Returns & Exchanges Policy page for full details.
How can I return an item?
Contact our support team at supportkingchess@protonmail.com for step-by-step assistance with returns.
What is your cancellation policy?
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Order Adjustment Window: Orders may be modified or canceled within 6 hours of purchase.
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Process: Contact us immediately at supportkingchess@protonmail.com with your order number.
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Shipped Orders: If the order has already been dispatched, cancellations are no longer possible. You may instead request a return or exchange once the item is delivered.
Is ordering online secure?
Yes. All transactions are protected with SSL encryption, ensuring your personal and payment details remain secure.
Is it safe to use my credit card on your website?
Absolutely. Our payment system uses encrypted gateways to protect all sensitive information.
Is my personal information kept private?
Yes. Your privacy is a priority. We never sell, rent, or share your data without your consent, except when required by law.
